Shipments within the United States

ALL orders are shipped United State Postal Service.

DUE TO THE CURRENT PANDEMIC and SHIPPER DELAYS please allow a few extra days for orders to ship.

*FREE SHIPPING: Customer’s whose purchases qualify for free shipping, MUST select FREE SHIPPING during checkout. Free Shipping does not apply to Pro Program purchases. Orders returned because of customer error will only be shipped when customer remits payments for shipping costs. 

Calculating Delivery Time: Delivery Time = Warehouse Handling Time + Shipping Time.

Warehouse Handling Time refers to the amount of time it will take for your order to leave our warehouse.  Most items are processed within 2-3 business days. Orders are not shipped or delivered on weekends or holidays. If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email or telephone.

Lost, Stolen Returned Items: Helen Knows Best is not responsible for lost or stolen items, if items are not received after tracking has confirmed delivery to the shipping address entered during checkout or if orders returned because of customer error. All claims from such incidents must be reported and processed through the shipping company and returned orders will only be shipped when customer remits payments for additional shipping costs.

Shipping Time is the amount of time it will take your order to ship once it has left our warehouse. This depends on the shipping method you select during checkout. Shipping time is an estimation only…Helen Knows Best is not responsible for delays caused by any shipper.

US Postal – Express Mail® (Overnight delivery to most U.S. addresses)

Features:

• Includes $100 in insurance.
• Check delivery status with US Postal Service Track & Confirm tool.

US Postal – Priority Mail® (2 -3 day delivery)

Features:

• Delivery confirmation available.
• Saturday delivery and residential delivery at no extra cost.

US Postal – First-Class Mail® (Delivery times vary by destination, allow 7-10 business days)

Features:

• Our most affordable service for mail up to 13 oz.
• No Delivery Confirmation, tracking available.

Note:
We do not recommend this shipping method during summer months for Extreme Weather™ Face Balm and Extreme Weather™ Lip Balm because these products are sensitive to heat above 85F. Consequently, due to the natural ingredients and processes used in making these products, extended delivery time may cause these products to melt. Also, this form of shipping is uninsured…Helen Knows Best, LLC accepts no liability for lost or stolen packages.

International Shipments

US Postal – Express Mail International® (3-5 business days)

Features:

• Includes $100 in insurance.
• Check delivery status with US Postal Service Track & Confirm tool.

US Postal – Priority Mail International® (6-10 business days)

Features:

• Check delivery status with US Postal Service Track & Confirm tool.

US Postal – First-Class Mail International® (Delivery times vary by destination)

Features:

• Our most affordable international service.

Note:
We do not recommend this shipping method during summer months for Extreme Weather™ Face Balm and Extreme Weather™ Lip Balm because these products are sensitive to heat above 85F. Consequently, due to the natural ingredients and processes used in making these products, extended delivery time may cause these products to melt.