COMMITMENT TO PRODUCT SAFETY
Helen Knows Best is committed to the highest standards of safety for all of our products. We adhere to the most rigorous standards for product safety so that our customers can purchase and use our products with complete confidence. We want you to know that:
HKB confidently and proudly stands behind each and every product in out line and we pledge that we will always uphold the highest standards of safety for our customers around the world.
Ingredients are the single most important component of our products. Only ingredients that are truly beneficial to the skin are selected and that is why natural ingredients are used. Our products utilize minimal preservatives for efficacy and are always formulated with sensitive skin in mind.
We encourage you to read our product labels. The more you know about the ingredients we use, the better you will appreciate HKB’s products. We refrain from hyperbole and make no false claims. On the contrary, we strive to uphold the standards of honesty, fairness, and integrity to gain the confidence of our customers around the world. We prefer to reach our customers through the quality of our formulations and have gained our position based on our reputation and upon first-hand recommendation. We utilize only simple, efficient, recyclable packaging so that we may concentrate our efforts and costs on what is truly important: the substance and quality of our products. Only the ingredients can help your skin.
We would like to thank our friends and editors for their support of HKB’s products. To read about what’s being said about our products, visit the Praise section of our site.
GUIDELINES FOR PROPER USE AND MAINTENANCE OF PRODUCTS
As we use only the finest natural ingredients known to us and minimal preservatives in our fresh, original preparations, we offer the following guidelines to help maintain the freshness and efficacy of HKB’s formulations:
Suggested Usage Schedule
Although their shelf lives are much longer, we recommend that face creams be used within three months of opening, cleansing products be used within one year from opening. In general, it is a good idea to refrigerate products to extend their lifespan.
Products should not be exposed to extreme heat, cold, or temperature changes and should be kept out of direct sunlight. Products should be kept in a cool, dry place. Bathrooms are not usually ideal locations for product storage, because the temperature and humidity levels there change frequently.
We recommend use of sterile disposable, plastic spatulas or swabs with all creams packaged in jars – rather than fingers – to remove the product form the jar in order to decrease the potential introduction of bacteria from the fingertips into the product.
Please be sure to close lids tightly on all jars and to remove any residue from the spouts on bottles before each use. Bottle tops should be fully closed when storing product or between applications.
A Note on Product Variation
Because HKB’s utilizes natural ingredients in our unique formulations, our products may vary in color and consistency with each new batch that we make. These natural variations do not in any way affect the quality or efficacy of the product.
We want you to enjoy and benefit to the utmost from your HKB’s products. If you should ever have any questions about our products or their use, please do not hesitate to call on us at any time. It is always our great pleasure and honor to serve you however we can.